Tuesday morning was THE morning for emails and calls about "where is my package"?
We ship every order via usps.com, and each order gets a specific delivery confirmation and/or tracking number. Convenient for you. Saves our ass.
Rider in Virginia called. Where is my order? The number told us it was delivered 5 days ago, but this customer insisted it was lost and wanted to know "what are you going to do about it?" That is code for "I want another yamaha lowering link sent right away." Usually when this occurs we find out someone in the family or office accepted the package, put it away and did not tell the real recipient their yamalink arrived. So where was their deliverd package? Sitting on the counter in another room.
The other shipping issue came from a rider in Italy. She ordered Wednesday morning. We shipped Wednesday morning. She receivede an international express tracking number. This morning she sends three emails saying we never sent it on Wednesday (even though the usps.com site proved we did) and that it was guaranteed in 6 busines days (even though the usps shipping time is an estimate of Monday-Friday shipping, she told us we guaranteed her 5 days including Saturday and Sunday). Right now it shows the YamaLink just arrived in Italian customs and is being processed, but sometimes you just can't win: she demanded we call customs and find out why it was "delayed" a day or two.
So now we have underlined our "estimate" info on our shipping and payment site. We do our best by shipping same-day but sometimes thing happen on the other end, say, in Italy, that are out of our control. In the end everyone is happy but sometimes the journey can be a bumpy one.
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